Privacy policy.

1. Who we are

Shenzhen Peptide Biotechnology Co., Ltd. (“Shenzhen Peptide,” “S.P.B.,” “we,” “us,” or “our”) operates shenzhenpeptide.com and supplies research-use products and related services to businesses, laboratories, institutions, distributors and product-development teams.

For personal information handled through this website and our direct customer relationships, Shenzhen Peptide determines why and how the information is used except where another party is independently responsible under applicable law.

2. Scope of this Policy

This policy applies when you visit the website, join a newsletter, contact us, request a quotation, place or receive an order, communicate about testing or quality, use an agreed logistics service, apply to work with us or otherwise provide personal information to Shenzhen Peptide.

Third-party websites, social networks, payment services, laboratories, carriers, customs authorities, WhatsApp, Telegram and other independent services have their own privacy practices.

3. Personal information we may collect

• Identity and business details, including name, organisation, job title, department, customer or supplier role and authorised-representative information.
• Contact details, including business email, telephone number, messaging handle, billing and shipping addresses, consignee information and communication preferences.
• Inquiry and order information, including requested products or sequences, specifications, quantities, quotations, invoices, purchase records, order status, packaging, labelling, destination, licences, end-user information and support messages.
• Payment and transaction information, including payment method, currency, bank reference, amount, payment status, billing records, fraud-screening results and refund details. Complete payment-card numbers generally do not need to be stored when a payment provider handles them.
• Shipping and customs information, including recipient details, tracking, carrier events, customs documents, import permissions, delivery evidence and claim photographs.
• Quality and technical information, including lot number, test requests, laboratory reports, chromatograms or spectra, chain-of-custody details, product photographs, storage descriptions and complaint history.
• Website and device information, including IP address, approximate location derived from IP, browser and device type, operating system, language, referring page, pages viewed, timestamps, cookie identifiers, form activity, security logs and analytics events.
• Marketing information, compliance information, and recruitment or supplier information where those interactions apply.

Please do not submit medical records, diagnosis information, treatment plans, dosing information, government identification numbers, complete payment-card details, passwords or other unnecessary sensitive personal information through general website channels.

4. How we collect information

Information may be collected directly from you or your organisation; automatically through essential website technology, cookies, logs, security tools and analytics; from authorised representatives, distributors, customers, suppliers, laboratories, carriers, customs brokers, banks, payment providers or advisers; and from lawful public or commercial sources used for verification, sanctions screening, fraud prevention or compliance.

5. Why we use personal information

Purposes can include operating and securing the website; answering enquiries; verifying eligibility; preparing quotations; accepting, fulfilling and supporting orders; taking payment; manufacturing, labelling, packaging, testing, documenting, shipping and tracking products; administering customs support, order protection, refunds, replacements, recalls, technical questions and quality claims; providing agreed logistics or drop-shipping services; sending permitted communications; maintaining accounting, tax, customs, quality, contract, safety and compliance records; preventing fraud and abuse; managing legal claims; and complying with law.

6. Legal grounds

Where applicable law requires a legal ground, processing may rely on consent, requested pre-contract steps, performance of a contract, legal obligations, legitimate interests, protection of vital interests or another lawful basis. Consent can be withdrawn where it is the applicable basis, without affecting earlier lawful processing.

7. Cookies and similar technologies

The website may use cookies, pixels, local storage, tags and similar technologies for strictly necessary functions, preferences, analytics and — where enabled and lawfully permitted — marketing. Where required, non-essential technologies are used only after a user choice. Browser and available consent controls can be used to manage optional technologies.

8. Marketing communications

Newsletters or promotional messages are sent only where permitted. You can unsubscribe from non-essential marketing, while service messages about enquiries, transactions, quality, safety or legal matters may continue where necessary.

9. When we share personal information

We do not sell personal information for money. Information may be shared, where reasonably necessary, with website and IT providers; banks and payment providers; accountants, auditors, insurers and fraud-prevention providers; manufacturing, packaging, testing, laboratory, warehouse, logistics, carrier, customs and delivery providers; customers or recipients in agreed logistics arrangements; professional advisers; authorities where required; and parties involved in a legitimate corporate transaction subject to appropriate safeguards.

Some privacy laws may define certain analytics or advertising disclosures as a “sale,” “sharing” or targeted advertising even where no money is exchanged; required notices and choices should be provided where those rules apply.

10. International transfers

Shenzhen Peptide is based in mainland China and works with communications, hosting, logistics, laboratory and technology providers that may operate in mainland China, Hong Kong or other countries. Personal information may therefore be processed outside the country where you are located. Where applicable law restricts a transfer, an appropriate permitted transfer ground or safeguard should be used.

11. Retention

Personal information is kept only as long as reasonably necessary for the stated purposes, including enquiries and orders, quality and traceability records, tax, customs, accounting, safety and legal requirements, dispute resolution, fraud prevention and enforcement. When no longer needed, information is deleted, anonymised or securely isolated until deletion is reasonably possible; controlled backups may remain for a limited period.

12. Security

Administrative, technical and physical measures may include access controls, authentication, role restrictions, encryption where appropriate, vendor review, backups, monitoring, confidentiality duties and incident procedures. No online system can be guaranteed completely secure, so avoid sending unnecessary sensitive information and report suspected fraudulent messages.

13. Your rights and choices

Depending on location and applicable law, rights may include access, correction, deletion, withdrawal of consent, objection, restriction, portability, an explanation of certain automated decisions, human review where required, non-discrimination for exercising a privacy right and the ability to complain to a competent privacy authority. Rights are not absolute and identity or authority may need to be verified.

14. Automated tools

Automated tools may be used to filter spam, detect suspicious transactions, protect the website, screen against sanctions lists or prioritise support. We do not intend to make decisions producing legal or similarly significant effects about individuals solely by automated means unless permitted by law with required safeguards.

15. Children

The website and products are not directed to children. We do not knowingly accept orders from minors. If a child is believed to have provided personal information, contact Shenzhen Peptide so the situation can be investigated and the information deleted where appropriate.

16. Changes to this Policy

This policy may be updated as the website, services, technology, providers or law change. The current version will be published on this website, with additional notice where a material change legally requires it.

17. Contact us

For privacy questions or requests, use the current official details on the Contact page. If an unfamiliar email address, WhatsApp number or Telegram account contacts you, check it through the official contact verification tool before sharing payment or sensitive information.